Healthcare-only live answering service since 1991. The company states it signs a BAA with every client and uses 100% U.S. call-center operators with no home-based or overseas agents.
- Operator model
- Live operators
- BAA stated
- Yes, with source
- Operator location
- U.S.-based (vendor stated)
- Nurse triage
- Not stated
Medical · Dental · Hospice · Home health · After-hours
Medical-only answering service founded in 1986, with operator centers in Atlanta, Johnson City, TN, and Wise, VA. Live operators handle after-hours and daytime coverage and use the HIPAA-compliant MyTeleMed messaging app.
- Operator model
- Live operators
- BAA stated
- Not stated
- Operator location
- U.S.-based (vendor stated)
- Nurse triage
- Not stated
Medical · Hospice · Home health · After-hours
Live answering service with dedicated medical, physician, hospice, veterinary, and home health pages. The company states agents complete HIPAA and cybersecurity training and handle PHI for healthcare clients.
- Operator model
- Live operators
- BAA stated
- Not stated
- Operator location
- Not specified on the recorded date
- Nurse triage
- Not stated
Medical · Dental · Veterinary · Hospice · Home health · After-hours
Medical-focused answering service founded in 1990 in Portland, Oregon. It offers after-hours coverage, appointment scheduling, hospice and dental support, and HIPAA-compliant messaging via Startel Secure Messaging.
- Operator model
- Live operators
- BAA stated
- Not stated
- Operator location
- U.S.-based (vendor stated)
- Nurse triage
- Not stated
Medical · Dental · Hospice · After-hours
Medical answering service that states it executes BAAs and uses licensed triage nurses in all 50 states for a portion of healthcare calls. Agents document into EHR systems such as Epic and Cerner and escalate clinical calls to nurses.
- Operator model
- Hybrid
- BAA stated
- Yes, with source
- Operator location
- Not specified on the recorded date
- Nurse triage
- Stated
Medical · Hospice · After-hours
Outsourced CX company with a dedicated HIPAA-compliant medical answering page. It states a BAA is signed at onboarding, combines AI with trained agents, and notes onshore options are available across 19 locations.
- Operator model
- Hybrid
- BAA stated
- Yes, with source
- Operator location
- Mixed locations (vendor stated)
- Nurse triage
- Stated
Medical · Hospice · Home health · After-hours
Louisiana-based answering service since 1954 with a dedicated HIPAA and HITECH medical page. Medical calls are handled by agents who complete an in-house Certified Medical Operator Certification designed by registered nurses.
- Operator model
- Hybrid
- BAA stated
- Not stated
- Operator location
- U.S.-based (vendor stated)
- Nurse triage
- Not stated
Medical · Hospice · Home health · After-hours
Nurse-first after-hours triage company for hospice, home health, and physician groups. Licensed nurses answer calls, follow client protocols, and document in the EMR. The company states the care is HIPAA-compliant.
- Operator model
- Live operators
- BAA stated
- Not stated
- Operator location
- U.S.-based (vendor stated)
- Nurse triage
- Stated
Medical · Hospice · Home health · After-hours
Medical-only live answering service with 24/7 bilingual agents and the PatientNote secure messaging app. The company states it has BAAs in place with all clients and subcontractors.
- Operator model
- Live operators
- BAA stated
- Yes, with source
- Operator location
- Not specified on the recorded date
- Nurse triage
- Stated
Medical · Dental · Hospice · After-hours
Live answering service with a dedicated HIPAA-compliant medical page for doctors, hospitals, hospice, home health, and mental health. Published plans start at $47 per month plus per-minute charges.
- Operator model
- Live operators
- BAA stated
- Not stated
- Operator location
- Not specified on the recorded date
- Nurse triage
- Stated
Medical · Hospice · Home health · After-hours
Columbus, Ohio call center since 1967 with a dedicated HIPAA-compliant medical answering page. A second facility in Las Vegas is described as providing nationwide coverage and disaster backup.
- Operator model
- Live operators
- BAA stated
- Not stated
- Operator location
- U.S.-based (vendor stated)
- Nurse triage
- Not stated
Medical · Dental · Hospice · Home health · Veterinary · After-hours
Doctors answering service from Personalized Communications with a dedicated HIPAA-compliant medical page. Agents are described as HIPAA-trained, and the service includes appointment scheduling and emergency dispatch.
- Operator model
- Live operators
- BAA stated
- Not stated
- Operator location
- Not specified on the recorded date
- Nurse triage
- Not stated
Medical · Dental · Hospice · Home health · After-hours